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Key skills for this role
Own the strategy for your engagements. Shape what success looks like with the client's leadership, define the roadmap, and make the prioritization calls. You're accountable for the outcome and the relationship, not just the deliverable.
Lead at the executive level. Be the trusted partner to GCs, COOs, and heads of legal operations. Translate where AI is heading into a concrete plan they can get behind, and bring skeptics along.
Stay hands-on with the work. Configure systems, structure knowledge sources, write and refine prompts, design test cases, and validate outputs against real data. You lead from inside the work, not above it.
Set direction for delivery. Define how an engagement is scoped, staffed, and sequenced. Work shoulder-to-shoulder with engineers and delivery leads to turn an ambiguous business problem into a production system.
Design the operating model, not just the workflow. Figure out how AI changes the way a legal team operates: the processes, the roles, the governance. Redesign how the work gets done, then make the change actually happen.
Drive architecture and integration decisions. Partner with engineers on how AI fits into client tech stacks: APIs, data flows, security and compliance requirements. Hold the line on what's production-grade.
Help build Harbor Labs itself. This is a ground-floor leadership opportunity. You'll shape how we sell, how we deliver, who we hire, and where we go next.
You operate like an owner. You've run engagements, programs, or a function end-to-end and been accountable for the result. You set direction when there isn't one and you don't wait for permission to fix what's broken.
You lead from the front, hands on the work. Seniority hasn't pulled you away from the details. You're as comfortable in a configuration screen or a prompt as you are in a boardroom, and you believe the two can't be separated.
You've delivered real change in how teams work. You understand legal operations, professional services, or a comparable environment, and you've redesigned how people actually do their jobs, not just shipped a tool.
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You're deeply fluent in AI, but not captured by hype. You understand how these systems work in production: RAG architectures, agentic workflows, prompt engineering, evaluation methods. You know how to separate signal from noise when every vendor claims to be the next breakthrough.
You hold current model-provider credentials. Anthropic Academy certifications (AI Fluency: Framework & Foundations, Claude Code, Building with the Claude API, Model Context Protocol) are a strong plus, and current OpenAI Academy coursework counts too. We treat these as a real signal, not a checkbox: they show you're building with today's tools, not describing yesterday's.
You're technical-adjacent and unafraid of it. You don't need to write Python all day, but you can read an API doc, reason about a system architecture, and have a credible conversation with engineers about tradeoffs.
You command a room at any level. Executive presentations, working sessions with skeptical users, hard conversations about scope and risk. You build trust fast and hold it under pressure.
You're relentlessly practical. You care about what works in production and what changes client behavior, not what sounds impressive in a deck.
You're comfortable with ambiguity. Harbor Labs is new and the market is evolving. You'll set the playbook, not follow one.
Nice to Have:
Senior experience in legal operations, legal technology, or a transformation/innovation function
Track record leading client engagements in consulting or professional services
Experience at a product company (product, solutions, or delivery leadership)
Hands-on experience with a broad range of AI development tools and LLM APIs
Why Harbor Labs:
We're a small, senior team working on hard problems with clients who are serious about deploying AI in production. The work is hands-on, the ownership is real, and the leadership you exercise here will directly shape what this team becomes. This is early. You'll have meaningful input into the strategy, the team, and what Harbor Labs grows into.
How to Apply:
Send us a note about why this role interests you and an engagement or initiative you led that you're proud of, ideally one where you set the strategy and stayed close to the work. Examples and references matter more to us than a polished resume.
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
Harbor is an operational investment holding company with businesses spanning financial services, professional services, education, media, real estate, and conferences worldwide.
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