ashby
Director, AI Adoption
EvenUp
Remote, USA
Full-time
Senior · 8+ years experience
Remote
USD 195000-240000 yearly / year
Discovered 3 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
What you'll do
Own the post-sale onboarding experience for new firms, from handoff through successful go-live and stabilization.
Serve as the primary advocate for newly onboarded firms, ensuring their needs, concerns, and feedback are heard and addressed internally.
Lead, mentor, and manage an onboarding team that conducts on-site and remote implementations, including travel planning and execution.
Personally participate in on-site onboarding engagements as needed, particularly for complex or high-priority firms.
Build and maintain structured onboarding plans, success metrics, timelines, and checklists tailored to each firm.
Coordinate cross-functionally with Sales, Product, Customer Success, Engineering, Operations, Finance and leadership to ensure alignment and accountability.
Develop and refine onboarding processes to improve consistency, efficiency, and client satisfaction.
Manage scheduling across multiple firms, teams, and time zones with precision and flexibility.
Identify risks or gaps early and proactively escalate or resolve issues before they impact the client experience.
Create systems to track onboarding progress, outcomes, and performance metrics; report insights and trends to leadership.
Act as a trusted senior presence for firm owners and leadership during a critical transition period.
What we look for
- 8+ years of experience in onboarding, implementation, client success, operations, or a related leadership role.
- Experience in legal services (preferred), professional services, or similarly complex environments.
- Proven experience managing teams that travel and execute on-site client engagements.
- Strong background in customer advocacy and relationship management, particularly in high-stakes or transition-heavy environments.
- Exceptional organizational and project management skills; comfortable juggling multiple onboarding tracks simultaneously.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at EvenUp
Pacific Time Zone | Spanish Fluent | Personal Injury Pre-Litigation Case Manager
, USA
MidFull-time
Discovered 2 days agoView →
Bilingual Spanish | California Personal Injury Pre-Litigation Case Manager
, USA
MidFull-time
Discovered 2 days agoView →
Product Manager, AI Entities
Toronto, CAN
SeniorFull-time
EvenUp recherche un Product Manager senior pour piloter une plateforme d’IA qui transforme des documents de dossiers non structurés en données fiables et structurées. La personne définira la feuille de route, les métriqu
Discovered 6 days agoView →
Pacific Time Zone | Spanish Fluent | Personal Injury Pre-Litigation Case Manager
, USA
Discovered 2 days agoFull-time
Strategic Account Director, Atlanta
, USA
Discovered 2 days agoFull-time
Bilingual Spanish | California Personal Injury Pre-Litigation Case Manager
, USA
Discovered 2 days agoFull-time
Product Operations Associate
, USA
Discovered 2 days agoFull-time
Director of Product Design
San Francisco, USA
Discovered 3 days agoFull-time
Product Manager, AI Entities
Toronto, CAN
Discovered 6 days agoFull-time
Product Manager, AI Entities
San Francisco, USA
Discovered 1 weeks agoFull-time
Practice Innovation Counsel
San Francisco, USA
Discovered 1 weeks agoFull-time