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Key skills for this role
Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning
Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
Own and drive client renewals, retention, and net retention targets
Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
Lead regular Executive Business Reviews and strategic check-ins
Champion customer feedback, synthesizing insights to inform product development and innovation
Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
Drive feature adoption, enablement, and ongoing education for clients
Represent Absorb at industry events and client engagements
6+ years of leadership in mid-market/enterprise SaaS account management
Proven experience managing complex accounts in North America
Exceptional communication, relationship-building, and consultative skills
Demonstrated success in driving renewals, upsell, and cross-sell opportunities
High intellectual curiosity, and thrive in a fast-paced, remote-first environment
Strong leadership and mentoring abilities
Passionate about customer success and continual learning
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Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Co-Pilot/ Claude
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.
We achieve exceptional results by genuinely caring about each other and the work we do
We’re united, and we grow through our commitment to elevating continual learning!
We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Canadian private learning-technology company providing AI-powered learning management software to businesses, higher education, governments, and nonprofits.
Visit company websiteJobs and hiring trendsFull-time
Senior · 6+ years experience
Remote
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