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Key skills for this role
Own the software implementation process (average duration of 8 weeks) for new clients, end-to-end via phone, by email, and/or virtual meetings.
Gather and document requirements, confirm project scope, and work with clients to develop achievable timelines and program goals.
Act as a client partner and liaison for cross-departmental collaboration and resource management.
Support and implement additional products and integrations such as RESTful API, CRM/HRM integrations, etc.
Provide in-depth training on our LMS (Learning Management System), including best practices and workflows customized to each client’s needs.
Manage a portfolio of projects, maintaining a high level of quality while coordinating multiple projects at once.
4+ years in Client Onboarding or Implementation and Project Management, working in software implementations, or similar experience.
Previous training experience / software training experience.
Understanding of basic online/SaaS (Software as a Service) concepts.
Proven time management skills.
Project oriented mindset.
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Absorb LMS, Salesforce, ChurnZero, Monday.com, Microsoft Teams, Microsoft Office, Gong
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.
We achieve exceptional results by genuinely caring about each other and the work we do
We’re united, and we grow through our commitment to elevating continual learning!
We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Canadian private learning-technology company providing AI-powered learning management software to businesses, higher education, governments, and nonprofits.
Visit company websiteJobs and hiring trendsFull-time
Mid · 4+ years experience
Remote
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