Direct Sales - Senior Account Officer - Account Management

Role overview

Sales management and analysis

• Analyze and execute sales strategies to increase market share and support sustainable business growth.
• Review sales performance information and support sales management reports.
• Provide analysis, results, and recommendations based on sales reports.
• Monitor assigned sales activities against agreed targets and priorities.
• Analyze sales trends, client activity, and market inputs to identify improvement opportunities.
• Support management with insights for sales planning and decision-making.

Sales development and market opportunities

• Contribute to long-term sales partnership strategies and sales initiatives.
• Assess partner capabilities and identify opportunities to improve partnership value and sales outcomes.
• Study the market to identify future business opportunities.
• Collect and analyze customer needs, competitor, and business trend information.
• Share market insights with stakeholders to support sales and business development.

Proposals and client relationships

• Collaborate with Business Development teams on business cases and proposals.
• Provide sales inputs, client information, and market insights for opportunity assessment.
• Maintain client relationships and handle expectations and issues within the assigned scope.
• Coordinate with clients to understand requirements, follow up on requests, and support issue resolution.
• Maintain communication with key client personnel.

CRM and compliance

• Update the CRM system with accurate client and opportunity information.
• Participate in initial department interactions aimed at selling or promoting department services.
• Document and communicate sales activities, client updates, and follow-up actions.
• Follow departmental policies, procedures, standard operating procedures, and instructions.
• Comply with safety, quality, environmental management, and information security policies and controls.

Job specifications

• Bachelor's degree in Business Administration, Marketing, Sales, Management, Information Technology, or a related field.
• Professional certifications in sales, account management, customer relationship management, or business development are preferred.
• 2–4 years of relevant experience in sales, account management, client relationship management, business development support, or a related field.
• Experience in sales reporting, client communication, CRM updates, market analysis, proposal support, and account follow-up activities.