Dining Room Server

• Create a positive and energetic environment that supports the delivery of an exceptional guest experience while upholding the highest level of TCR and Relais & Châteaux standards.
• Maintain the extraordinary five-star TCR image and resort appearance including all service, cleanliness, and appearance standards.
• Ensure the overall dining satisfaction of guests in all areas of the lodge, pool, cabin (for cabin deliveries), as well as any special events/dining requests that may arise. It is vital for the Dining Room Server to create and manage positive relationships with internal clients (Managers, Guest Experience Staff, Back of House and Housekeeping), as well as external clients (customers, guests).
• Tend to the dining needs of guests in a friendly, professional manner. Adequate training will be provided and the Dining Room Server is expected to follow the guidelines set forth in the training materials.
• Greet guests, describe menu items in a pleasant and informative manner and answer general questions about food items.
• Familiarize oneself with daily menu items and beverage offerings and be able to explain to guests in a knowledgeable, articulate manner.
• Ensure that the dietary concerns of all guests are accounted for and properly relayed to the back of house staff.
• Must report any guest complaints immediately to the Service Manager or Lead Server.
• Take food and drink orders as well as serve said orders in a professional and timely manner.
• Practice safe and proper food handling techniques and general cleanliness of equipment and food storage areas in compliance with operational standards, company policies, federal/state/local laws and ordinances.
• Be self-motivated to perform cleaning tasks when assigned tasks and duties are completed.
• Keep the dining room, pool & deck area and service areas clean and in tidy order.
• Always conduct yourself in a professional manner with guests and other employees.
• Uphold five-star Triple Creek Ranch and Relais & Chateaux standards at all times.
• Adhere to company and department dress code.
• Follow all safety and food handling procedures properly.
• Perform any other job-related duties as assigned.

• Stocking items as needed.
• Polishing silverware and glassware.
• Side work (opening and closing) and service prep.
• Bussing/Setting tables.
• Rearranging the dining room as needed.
• General cleaning (sweeping, mopping, removing trash, etc.).
• Assisting with poolside service and cabin deliveries as needed.
• Assisting with inventory.

• This is a non-exempt position under the Fair Labor Standards Act (FLSA).

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions.

Additionally, TCR reserves the right to revise this job description at any time.

The employee must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.