Digital Workplace Engineer - Cloud

This role is responsible for the ongoing support, maintenance, and optimisation of our Digital Workplace solutions, delivering exceptional technical assistance to our customers.

As part of a collaborative and high-performing team, you will gain exposure to a broad and evolving technology landscape, while supporting a diverse portfolio of customers across our business.

Some of the key things you'll do:

• Provide support for laptops, desktops, mobile devices, and peripherals across Windows and macOS.

• Manage and maintain Windows patch compliance across end-user devices using Microsoft Intune, ensuring timely deployment of security and feature updates in line with organisational policy.

• Administer and optimise the Microsoft 365 suite - Teams, Exchange Online, SharePoint, and OneDrive, ensuring service reliability and a seamless end-user experience.

• Manage identity and access through Microsoft Entra ID: configure Conditional Access policies, SSO integrations, MFA, and Privileged Identity Management (PIM).

• Own the Intune endpoint management lifecycle - device enrolment, configuration profiles, compliance policies, app deployment, and Autopilot provisioning across Windows and mobile platforms.

• Deploy and maintain Azure Virtual Desktop environments: manage host pools, session hosts, FSLogix profile containers, and golden images.

• Manage incidents, service requests, and changes through ServiceNow, meeting SLA targets and driving root-cause resolution.

What we’re looking for:

• Deep expertise with Microsoft 365 - Teams, Exchange Online, SharePoint, OneDrive and Microsoft 365 tenant administration via Admin Centre and PowerShell.

• Hands-on experience with Microsoft Entra ID: Conditional Access, MFA, SSO integrations, Privileged Identity Management, and hybrid identity.

• Proficiency in Microsoft Intune for endpoint management and compliance - MDM/MAM policies, Windows Autopilot, app lifecycle management, and configuration profiles.

• Solid understanding of Azure Virtual Desktop: host pool management, FSLogix profile containers, session host administration, and image management.

• Hands-on experience with ServiceNow for incident, request & change management.

• Strong knowledge of Windows 10/11 OS and enterprise applications; macOS and JAMF experience advantageous.

• Experience working in a Managed Services Provider desirable.

• Microsoft certifications such as MD-102, MS-102, AZ-140, or SC-300 are highly regarded.