Digital Technology Site Services Lead, (IT Generalist Manager) Indianapolis, IN - Onsite

What You Will Do:

• Serve as the primary Digital Technology (DT) interface and liaison, representing Digital/IT at your respective site(s) providing guidance, direction, and support as required.
• Partner with Site Leadership, Facilities, Operations and Program Management to plan and manage demand for DT Services.
• Reviews business requests for service enhancements including cost evaluation, standards reviews, and prioritization.
• Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership as well as local site leadership.
• Monitor internal and external service providers to ensure they are performing to contractual requirements using RTX/Raytheon standards and processes; analyzing and acting upon SLA and metrics data to ensure customer service and customer satisfaction.
• Support AOP (Annual Operating Planning) forecast for the services provided, including all sub frameworks, capital planning and expenditures.
• Represents Digital Technology as the accountable representative at the site to oversee site efforts to maintain compliance with Raytheon policy in unclassified digital environments, in collaboration with Digital Technology Governance, Risk, and Compliance (GRC).
• Partners with Governance, Risk, and Compliance (GRC) to support site compliance assessments to ensure all site-specific processes, tools, documentation, and control hygiene are audit ready.
• Works to identify service owners, who work with GRC and the site lead, translating assessment and audit observations into actionable improvements to be completed by service owners.
• Partners with service owners to update and track compliance related improvement activities and work with the compliance working group and appropriate leaders to remove barriers to progress.
• Represents Digital Technology on the Site Incident Support Team (SIST).
• Guides continuous improvement efforts.
• Communicate and drive adoption of DT Technology direction at the site.
• Collaborate with service architects to discuss impact of new technologies and architecture roadmap.
• Support and Collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees.
• Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently, economically, and intelligently.
• Will interact with multiple levels of employees effectively – including customer, Raytheon, teammates, and suppliers --- from Executive to technician.
• Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership.
• Will use project management and organizational skills to support site related initiatives.
• Will need to work independently and know when to engage key points of contact for support or handoffs.
• Will need to demonstrate solid and reliable judgment and decision-making skills. Understanding when, who and who to escalate issues to will be important to success in this role.
• Working knowledge of Project Management Methodologies, Earned Value Management (EVM), and efficiency improvement with LEAN Principles.
• The ability to work independently and know when to engage key points of contact for support or handoffs.
• Will need to demonstrate solid and reliable judgment and decision-making skills. Understanding when, how to and whom to escalate issues to will be important to success in this role.
• Understand a complex set of tools, technology and program-related requirements while maintaining positive and effective business partnerships in an environment of change and ambiguity.
• Provide hands-on support for audio/video needs, maintenance, and upgrades.
• Travel to other RTX sites as needed to provide DT Site Services support - Ability to travel up to 20% of the time
• Qualifications You Must Have:
• Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or an advanced Degree in a related field and minimum 5 years’ experience
• Experience in IT Service Delivery / Infrastructure Operations.
• Audio / Video Infrastructure and related technical experience.
• Experience managing vendors / service providers.
• Budget experience and fiscal discipline in managing a department or functional budget.
• US Citizen - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• Qualifications We Prefer
• Experience with the fundamental tools and technologies used within Digital Technologies End User Support Operations and Methodologies of any of the following: Active Directory, ServiceNow, Asset Management Lifecycle, Whole Disk Encryption, PKI, O365 Product Suite, and Azure Information Protection.
• Experience interacting with multiple levels of any of the following: employees, internal customers, teammates, and suppliers. (Highly valued!)
• Prior experience working independently as a stand-alone point of contact for an organization. (Highly valued!)
• Experience in creating high level documentation and presenting to leadership team members.
• Exposure / strong understanding of IT Services
• Familiarity / Certification in Raytheon’s CORE principles & methodology
• Exceptional judgment, decision-making skills and organizational skills
• Leadership experience, the emphasis on leading and developing multi-functional teams
• Working knowledge of Project Management Methodologies, Earned Value Management (EVM), and efficiency improvement (Six Sigma/LEAN Principles/CORE)
• IT Project Management
• Strong interpersonal, leadership, influence, and communication skills
• Team player with a collaborative mindset with ability to work with multiple disciplines, driven by quality and customer satisfaction.
• Attention to detail, with drive, initiative, and motivation.
• What We Offer
• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
• Relocation Eligibility – This role is relocation eligible if the applicant meets company policy criteria.
• Learn More & Apply Now!
• Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:
• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
• Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
• RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
• As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
• RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
• Privacy Policy and Terms:
• Click on this link to read the Policy and Terms