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Digital Tech Support Analyst
Caterpillar
Bengaluru, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 6 days ago
TelematicsProduct LinkScheduled Oil Sampling (SOS)VisionLinkCat Remote Asset Monitoring (RAM)Health and Equipment Insights (HEI)
Free
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Ready to ScanKey skills for this role
TelematicsProduct LinkScheduled Oil Sampling (SOS)
Role Overview
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.
Key Skills for This Role
TelematicsProduct LinkScheduled Oil Sampling (SOS)VisionLinkCat Remote Asset Monitoring (RAM)Health and Equipment Insights (HEI)
Full Job Posting
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Description
The Digital Technical Support Analyst is responsible for monitoring overall performance of assigned digital products and handling dealer and customer issues through resolution.
JOB DUTIES
- Responsibilities of the incumbents are to provide worldwide front-line customer service advisor support for the overall Cat Digital portfolio (including on-board and off-board issues).
- Serves as a Telematics Product expert / Subject Matter Expert. Stay current with all digital products and applications.
- Manages cases to provide an appreciated, secure and effortless experience with customers, dealers, and internal Caterpillar for every interaction.
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