Quality Technician

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment. Level Extensive Experience: • Differentiates assumptions, perspectives, and historical frameworks. • Evaluates past decisions for insights to improve decision-making process. • Assesses and validates decision options and points and predicts their potential impact. • Advises others in analyzing and synthesizing relevant data and assessing alternatives. • Uses effective decision-making approaches such as consultative, command, or consensus. • Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change. Level Extensive Experience: • Creates processes with provisions to accommodate change. • Helps others adapt to changing environments and accept new situations. • Recovers from disappointments and setbacks. • Works effectively with unstructured teams, situations, or environments. • Leverages prior experience as a help towards handling changing situations. • Makes progress in an atmosphere of ambiguity and uncertainty.

Manufacturing Processes: Knowledge of existing product manufacturing methods, technologies and processes; ability to execute, plan, manage and monitor the entire manufacturing process. Level Basic Understanding: • Describes functional areas in a manufacturing facility. • Describes the roles and responsibilities of manufacturing areas and staff. • Identifies major phases and activities associated with a manufacturing cycle. • Obtains and interprets high-level manufacturing flow and documentation.

Manufacturing Standards, Procedures and Policies: Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance. Level Working Knowledge: • Contributes to the development and implementation of specific manufacturing procedures. • Investigates the need to refer potential exceptions upward for review and approval. • Explains the rationale for procedures and standards in own area of responsibility. • Participates in the implementation of manufacturing standards and procedures to one's own function. • Provides feedback for improvement of procedures. sting procedures; participates in selecting testing environment and tools.

Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences. Level Extensive Experience: • Investigates a broad range of problems, determines causes, and finds resolutions. • Recommends candidates for root cause analysis in spite of chaotic organizational conditions. • Develops corrective action based on RCA results. • Uses RCA techniques such as Re-enactment, Comparative Re-enactment, Re-construction. • Guides others to recognize repeat situations even when they are distributed over time or happen to different people. • Works with a variety of RCA approaches such as safety-based, production-based, process-based, failure-based, and systems-based.