Digital Solution Engineer

Requirements

• Solution Deployment & Administration.
• Install, configure, and maintain JODAYN solutions in customer environments.
• Manage Linux-based servers, including Ubuntu and Red Hat Enterprise Linux (RHEL).
• Perform application upgrades, patches, rollback procedures, and version management activities.
• Ensure system availability, performance, and operational stability.
• System Optimization & Security.
• Implement environment hardening and security best practices.
• Monitor and optimize system performance and resource utilization.
• Conduct preventive maintenance activities to improve service reliability.
• Support backup, recovery, and system continuity processes.
• Troubleshooting & Incident Resolution.
• Troubleshoot system, application, and integration-related issues.
• Perform structured problem-solving and root cause analysis.
• Analyze logs and diagnostic data to identify and resolve incidents efficiently.
• Escalate complex technical issues when necessary and coordinate resolution activities.
• Develop scripts and automation tools to streamline deployment, diagnostics, monitoring, and operational tasks.
• Support integration requirements through automation and operational tooling.
• Documentation & Knowledge Management.
• Create and maintain technical documentation, installation guides, operational procedures, and troubleshooting manuals.
• Support technical workshops, project meetings, and customer engagements.
• Understand customer environments, infrastructure constraints, and operational requirements.
• Contribute to the continuous improvement of deployment, support, and operational processes.
• Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Experience
• 3-10 years of experience in system administration, application support, software deployment, or solution engineering.
• Experience supporting enterprise applications in Linux-based environments.
• Experience working with customer-facing projects and support activities.
• Preferred Skills:
• Python, Bash, or other scripting languages.
• Experience with application integrations and APIs.
• Knowledge of databases and SQL especially, PostgreSQL and MSQL.
• Familiarity with monitoring and logging tools.
• ITIL certificacte.