Digital Sales Team Leader
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Key skills for this role
About the Role
Lead and develop a digital sales team to optimize conversion rates, manage CRM, and improve sales processes for SME financing.
Key Skills for This Role
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Overview
As Lendo continues to scale its crowd-lending and SME financing offering, we re seeking a Digital Sales Team Leader to drive performance across our digital sales function.
In this role, you ll lead and develop a high-performing team responsible for converting inbound and outbound leads into funded opportunities, while ensuring strong pipeline management and CRM discipline.
Working closely with marketing, credit, and operations, you ll play a key role in improving conversion rates, optimising the digital sales journey, and positioning Lendo as a trusted financing partner for SMEs as the business grows.
Team Leadership & Performance
- Lead, coach, and motivate a team of digital sales representatives to consistently achieve and exceed sales KPIs
- Monitor daily performance across inbound and outbound calls, lead follow-ups, and conversions
- Conduct regular one-on-one sessions, performance reviews, and sales coaching
- Foster a high-performance, results-driven sales culture
Sales Operations & Execution
- Manage inbound and outbound sales calls related to SME funding and crowdfunding opportunities
- Ensure effective lead qualification, needs analysis, and solution pitching
- Optimize conversion rates across the sales funnel
- Oversee pipeline hygiene and deal progression through the CRM
Crm & Reporting
- Ensure accurate and timely CRM usage by the sales team
- Track KPIs including call volumes, contact rates, conversion rates, and revenue performance
- Prepare and present regular sales reports, insights, and improvement plans to management
Process Improvement & Collaboration
- Continuously identify opportunities to improve sales scripts, processes, and customer journey
- Collaborate closely with marketing, credit, and operations teams to improve lead quality and turnaround times
- Support onboarding and training of new sales team members
Team Collaboration
- Work closely with the marketing team to align lead generation efforts with broader campaigns.
- Share insights and feedback with the sales team to optimize overall conversion rates and performance.
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