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Digital Program Manager (DPM)
Glide
New York City, USA
Full-time
Mid · 3+ years experience
Hybrid
USD 80000-150000 yearly / year
Discovered 1 weeks ago
Free
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👋 Welcome to Glide!
At Glide we’re reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers.
You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Project Manager to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us do that!
Your Responsibilities:
- Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting
- Oversee customer account management, including formal communications of product updates and roadmaps
- Analyze customer data to ideate and recommend new features and enhancements
- Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed
- Identify and develop new business opportunities with existing clients
Need-to-Haves:
Customer-facing experience at an early-stage company
Strong understanding of SaaS business models and large-scale software implementation projects
Excellent communication and negotiation skills
Technical understanding of fintech products
Experience working with agile engineering and design teams
Nice-to-Haves:
Previous experience in a product or customer-facing role at a fintech or FinServ company
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