Digital Product Analyst

5+ years of experience using global distribution systems (GDS) technology (preferably Amadeus). Confident in using cryptic commands within a Global Distribution System (GDS), preferably Amadeus but experience in Sabre or Travelport systems also desirable.

5+ years of experience working in a travel industry, digital or operations support role.

2+ years of experience in digital products and agile ways of working.

Experience in IATA Fares and Ticketing I and II, would be highly regarded.

Familiar with fares and ticketing procedures, including fare displays, pricing, availability, PNR creation and management, ticketing and PNR servicing procedures.

Operates with autonomy to identify problems and provide recommendations to stakeholders.

Investigate, track and resolve technical product and software issues including raising and management of defects and solution documentation.

Advanced analytical and problem-solving skills including the identification of trends for issues and action plans to mitigate.

Developed and maintain user-guides, internal knowledge articles and product documentation.

Experience with, and comfort using, collaboration tools such as JIRA and Confluence to document and manage stories and other documentation.

Strong stakeholder engagement and management.

Understands and complies with legal, regulatory and corporate stipulations.

Excellent written and verbal communication skills; can effectively manage customer expectations.

At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.