Digital Installations Support Apprentice

Responsibilities

• Log, manage and update installation jobs using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on installation progress, equipment, parts and job status
• Visit customer and client sites to carry out equipment installations, site surveys and collections, ensuring all installation activity is accurately recorded within company systems and delivered to a high standard of customer service
• Raise purchase orders, allocate equipment and parts to installation jobs, and maintain accurate digital records within company systems to support effective workflow management
• Train to become a key user and super user of Vantage Online and associated digital platforms, acting as a first point of contact for colleagues and supporting continuous improvement in system usage and digital processes
• Support the installation, configuration and commissioning of Multi-Functional Devices (MFDs), ensuring all installation activities, customer information and asset records are updated digitally in line with company procedures
• Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate with colleagues, coordinate installation schedules, report on activities and track work progress
• Work collaboratively with engineers, workshop staff, warehouse colleagues and management to coordinate installations, prioritise workloads, manage equipment and ensure customer expectations are consistently met
• Assist with digital stock control and inventory management, tracking equipment and parts usage, recording asset movements and identifying discrepancies through company reporting systems
• Adhere to Agilico's quality, health & safety and data management standards, ensuring all installation records, service logs and customer documentation are complete, accurate and audit-ready

What we are looking for