Digital Support Apprentice

Responsibilities

• Become a systems expert in our CAFM platform, Joblogic, accurately logging customer call-outs, service requests, and job updates.
• Work in a help desk environment, first point of contact managing incoming telephone enquiries, directing calls to the appropriate department and ensuring messages are captured and communicated effectively.
• Monitor and process Helpdesk communications via Google Mail, ensuring requests are directed to the correct person or team.
• Track, chase, and upload engineer and subcontractor documentation, ensuring records are complete, accurate, and up to date within the system.
• Support the smooth flow of information between customers, engineers, suppliers, and internal departments using collaborative technology and digital business systems.
• Follow established business processes to maintain service levels and data accuracy.
• Maintain organised digital records and contribute to the continual improvement of system data quality.
• Assist with additional business support activities and operational tasks as required.

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Benefits