rippling
DevOps Support Engineer
Copado
Bengaluru, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 3 weeks ago
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Role Overview
The Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries every day. Our users count on our platform to be highly reliable, secure, and to preserve all of their customized integrations every time we ship. This is a highly technical support role with opportunities for rapid advancement. You will drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem.
Key Skills for This Role
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Job Summary
The Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries every day. Our users count on our platform to be highly reliable, secure, and to preserve all of their customized integrations every time we ship. This is a highly technical support role with opportunities for rapid advancement. You will drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem.
Key Responsibilities
- Manage case queues in accordance to customer agreements.
- Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform.
- Understand and advocate for customer needs.
- Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems.
- Manage customers' expectations and experience in a way that results in high customer satisfaction.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
- Create knowledge base materials dedicated towards operational efficiency.
- Research, document, and escalate cases according to procedure.
- Actively participate in job-related training and assist with the design and delivery of product and other technical training.
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