Development Support Engineer

When you’re the best, we’re the best.

We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves .

We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

In this role, you will provide technical triage, production diagnostics, and operational support across Vizient’s core platforms and key business application domains.

You will improve incident response effectiveness, restoration speed, escalation quality, stakeholder communication, Root Cause Analysis (RCA) follow-through, operational stability, and recurring incident reduction.

You will partner closely with Engineering, Product, Infrastructure, and business teams to diagnose production issues, mature operational processes, and strengthen platform reliability across Vizient products.

• Investigate production issues involving logs, SQL/data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior.
• Analyze platform dependencies, workflows, monitoring events, and system health indicators to identify suspected causes and resolution paths.
• Identify workarounds, ownership paths, escalation readiness, and supportable resolution options.
• Perform Tier 2 triage for production incidents.
• Create evidence-based escalation summaries and handoffs for Product Engineering, Platform Engineering, or Data Engineering teams.
• Improve incident intake quality, classification accuracy, ownership clarity, and stakeholder communication.
• Develop and maintain runbooks, Standard Operating Procedures (SOPs), known error articles, diagnostic checklists, and support documentation.
• Support Root Cause Analysis (RCA) documentation, Problem Records, corrective action tracking, and recurring incident reduction initiatives.