Development Operations Associate

The Development Operations Associate supports a variety of Development functions including gift processing, gift acknowledgment, updating and maintaining data in Raiser’s Edge, as well as providing administrative support for special projects and events for the Development department.

In addition, this role acts as a first line of contact for general donor inquiries and provides stewardship touchpoints to annual fund donors.

• Processes all gifts that come to 39 Boylston Street and the lockbox company.
• Maintains accurate records on all active donors in Raiser’s Edge database.
• Prepares and mails timely donor acknowledgments for all gifts (approximately 25,000/year).
• Responds to donor calls that come via the Front Desk.
• Monitors Development department inbox.
• Address donor questions and forward to appropriate staff when needed.
• Send weekly report of $500+ gifts to Development Team.
• Provides administrative support to the Development Department.
• Assists with special projects in support of fundraising priorities.
• Adheres to agency code of conduct.
• Performs other duties as assigned.
• Self-directed with the ability to work both independently and as part of a team.
• Proficiency in Microsoft Office Suite products (outlook, word, excel, power point).
• Reliable, dependable, flexible and ready to jump in to assist.
• Proficiency in English.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills with attention to detail.
• Ability to function well in a fast-paced environment.
• Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
• Strong analytical and problem-solving skills.

• High School diploma or equivalent with three years of administrative assistant experience required.
• Associate’s degree or higher in business administration, non-profit management, communication or related field with one to two years of related experience and/or training, preferred. Or combination of education and experience.
• Familiarity with CRM platforms (ex: Raisers’ Edge) and /or data entry.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Lived experience of homelessness and/or recovery a plus.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10-pounds, as needed.
• Occasionally standing and moving throughout multi-level building.
• Occasional evenings, holidays and weekend hours may be needed, for special events, projects, etc.

If you are ready to make a lasting impact in the lives of others, please complete our application process.

SFH is an Equal Employment Opportunity Employer.

We are committed to fair and equitable employment practices and to fostering a workplace where all employees are respected, supported, and able to grow.

In support of our mission, we encourage individuals from all backgrounds to apply, including those with lived experience of homelessness or recovery and those who have faced barriers to employment.

We value the range of experiences and perspectives that strengthen our work in the community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.