Developer Support Engineer (Sunnyvale)

Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements

Develop scripts in Bash, Python, Groovy for debugging and automating

Set up JFrog applications and 3rd party products in various development environments

Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters

Reproduce customer scenarios and fill relevant bugs/features

Maintaining and improving a knowledge base of known issues and solutions

Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams

Ability to work in flexible hours and on weekends while needed

BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.

Customer-facing experience, 3-5+ years.

Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.

Experience in Linux - Mandatory

Strong technical software-related debugging skills - Mandatory

Understanding of Java or other compiled language - Mandatory

Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage

Experience with networking and reverse proxy (nginx/httpd) - Advantage

Experience in the DevOps industry - Advantage

Spanish speaking skills - preferred

WHAT JFROG CAN OFFER...