Desktop Technician

The Associate Specialist, Desktop Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.

Able to support a variety of devices at our primary office and remote sites

Conduct research on end-user devices in support of standardization and procurement efforts.

Evaluate and recommend products for purchase.

Write technical specifications for purchase of end-user devices and related products.

Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.

Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.

Record and manage equipment sent to repair depots for equipment under warranty or service contracts.

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required Desktop service levels.

Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.