Desktop Support Technician
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Key skills for this role
About the Role
Sharp Brains seeks a Desktop Support Technician in Doha to provide end-to-end technical support for desktop and laptop systems. Responsibilities include troubleshooting hardware/software issues, managing IMAC activities, and using tools like SCCM, Intune, and ServiceNow.
Key Skills for This Role
Responsibilities
- Provide end to end technical support for desktop and laptop systems
- Handle IMAC activities and break/fix tasks for end user devices
- Manage full lifecycle of desktop devices including configuration, patching, OS imaging
- Deliver support using SCCM, Intune, and ServiceNow
- Administer software installations, updates, and security patching
- Provide remote and deskside support using EUC tools
- Ensure compliance with security protocols and antivirus monitoring
- Offer VIP support and act as primary onsite contact during escalations
- Support printers, scanners, and peripheral devices
- Assist with Active Directory tasks and user account management
- Maintain documentation of incident resolution and hardware inventory
Requirements
- Experience in end to end technical support for desktop and laptop systems
- Familiarity with SCCM, Intune, and ServiceNow
- Knowledge of Windows OS environments and mobile device support
- Ability to handle IMAC activities and break/fix tasks
Full Job Posting
Responsibilities
- Provided end to end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor based hardware replacement.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
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