Desktop Support Officer - Education

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer to join our team in Kingswood.

In this permanent embedded role, you will play a crucial role in delivering high-quality, onsite technical support to our customers within the Education Sector. You will engage with a diverse range of technologies, including both Macs and PCs, tablet devices, server systems, network infrastructure, and voice platforms, while coordinating with specialist teams for server and network management. Your role will be key in fostering a collaborative environment and driving exceptional customer experiences.

Ensure the smooth day to day operations of the customers operations.

Be personable with end-users developing a friendly bond with customers.

Collaborate with your colleagues to determine any processes that require improvement or can be handled more efficiently.

Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.

Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.

Ensure documentation and procedures are always up to date.

Take ownership of day-to-day technology issues and deal with external 3rd party organisations.

Collaborate with your peers in other teams across our business to ensure a successful outcome for the customer.