bayt
DESKTOP SUPPORT ENGINEERS L2 - SAUDI NATIONAL
Unknown
Riyadh Region, KSA
Senior
Onsite
Discovered 2 weeks ago
Desktop supportHardware and software troubleshootingWindowsmacOSMicrosoft 365Active Directory
Free
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Desktop supportHardware and software troubleshootingWindows
Role Overview
Provide advanced technical support for desktops, laptops, mobile devices, and peripherals.
Resolve escalated issues from Level 1 support and help ensure smooth technology operations.
Key Skills for This Role
Desktop supportHardware and software troubleshootingWindowsmacOSMicrosoft 365Active Directory
Full Job Posting
About the Role
Provide advanced technical support for desktops, laptops, mobile devices, and peripherals.
Resolve escalated issues from Level 1 support and help ensure smooth technology operations.
Key Responsibilities
- Resolve complex hardware, software, and network issues escalated from L1 support.
- Diagnose operating system, application, and connectivity problems.
- Install, configure, and upgrade operating systems and applications.
- Manage desktop imaging solutions.
- Support Active Directory, Group Policy, and Exchange configurations.
- Assist with antivirus management, encryption, and patching.
- Ensure compliance with IT security standards.
- Collaborate with L1 support, system administrators, and network engineers.
- Escalate unresolved issues to L3 teams and vendors when necessary.
- Maintain support records, knowledge base articles, and technical documentation.
- Mentor and train L1 support staff.
- Contribute to IT projects, system upgrades, technology rollouts, asset management, and software license tracking.
Qualifications
- An Associate or bachelor's degree in IT, Computer Science, or a related field is required.
- Two to four years of desktop or IT support experience with escalation experience is required.
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