bayt
DESKTOP SUPPORT ENGINEERS L1 - SAUDI NATIONAL
Unknown
Riyadh Region, KSA
Mid-Senior
Onsite
Discovered 2 weeks ago
Desktop supportIncident managementWindowsmacOSLinuxBasic networking
Free
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Desktop supportIncident managementWindows
Role Overview
Serve as the first point of contact for end users experiencing technical issues.
Provide frontline support for hardware, software, and network problems to minimize business disruption.
Key Skills for This Role
Desktop supportIncident managementWindowsmacOSLinuxBasic networking
Full Job Posting
About the Role
Serve as the first point of contact for end users experiencing technical issues.
Provide frontline support for hardware, software, and network problems to minimize business disruption.
Key Responsibilities
- Log and manage incidents using ticketing tools.
- Prioritize and categorize issues based on severity and impact.
- Support desktops, laptops, printers, and peripherals.
- Troubleshoot hardware and software issues across Windows, Mac, and Linux environments.
- Assist with application installations, configurations, password resets, and basic account management.
- Use remote tools and provide step-by-step guidance to resolve user issues.
- Escalate complex issues to L2 or L3 teams after documenting troubleshooting steps.
- Monitor system performance, raise alerts for anomalies, and maintain issue logs.
- Provide timely user updates and communicate planned maintenance or outages.
- Create and maintain technical manuals and support documentation.
Qualifications
- Windows, Mac, and Linux proficiency is required.
- Basic networking knowledge, including IP, DNS, and DHCP, is required.
- Familiarity with antivirus and security practices is required.
- Remote support tool and ticketing system experience is required.
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