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Desktop Support Engineer
Healthcare Outcomes Performance Company (HOPCo)
Remote, USA
Full-time
Entry · 1+ years experience
Remote
Discovered 1 weeks ago
Microsoft OfficeMicrosoft Office Professional Suite
Free
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Microsoft OfficeMicrosoft Office Professional Suite
Key Skills for This Role
Microsoft OfficeMicrosoft Office Professional Suite
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Essential Functions
- Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively
- Install, maintain, and troubleshoot all business applications effectively
- Assist in responding to and mitigating security incidents under the guidance of senior team members
- Assist with design of desktop application
- Assist with design of wireless and network solutions
- Create printer mappings for clinical systems
- Escalate errors to hardware and software manufacturers as necessary
- Manage user errors and requests through the IT/Facilities help desk ticketing system
- Document daily tasks and create user documentation as needed
- Track company assets through inventory database timely and accurately
- Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely
- Maintain a high level of customer satisfaction
- Maintain confidentiality
Education
- High school diploma/GED or equivalent working knowledge preferred
Experience
- 1 - 2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems
- Must have at least intermediate skills with Microsoft Office Professional Suite
- Healthcare IT Experience is preferred
Knowledge
- Knowledge of Microsoft Office software
- Knowledge of how to operate and troubleshoot computer equipment
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