Desktop Support Administrator
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Key skills for this role
About the Role
Wipro is seeking a Desktop Support Engineer to provide high-quality technical support to users, including C-level executives. The role involves hands-on support for devices, networking, collaboration tools, and applications, with a focus on discretion and professionalism.
Key Skills for This Role
Responsibilities
- Provide dedicated, white glove IT support to users, including C level executives and senior leadership.
- Deliver on site, remote, and proactive support with minimal disruption to the executive’s schedule.
- Anticipate user needs and resolve issues before they impact business operations.
- Maintain strict confidentiality and handle sensitive information with discretion.
- Install, configure, and troubleshoot laptops, desktops, mobile devices, and peripherals.
- Perform OS upgrades, patching, and system optimization for peak performance.
- Manage device lifecycle activities including imaging, deployment, and replacement.
- Troubleshoot network connectivity issues (LAN/WAN/Wi Fi/VPN).
- Support secure remote access, authentication issues, and network performance concerns.
- Provide hands on support for collaboration tools such as Microsoft Teams, Zoom, Webex, and similar platforms.
- Set up and troubleshoot conference rooms, video conferencing systems, and executive meeting spaces.
- Support business applications, productivity tools, and enterprise software used by VVIP users.
Requirements
- Proven experience in Desktop IT support
- Strong knowledge of Windows and macOS, mobile OS (iOS/Android), and enterprise tools
- Hands on experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN)
- Expertise in collaboration and AV technologies (Teams Rooms, Zoom Rooms, Poly, Cisco, Logitech, etc.)
- Solid understanding of enterprise applications, Microsoft 365, and productivity suites
- Excellent communication, customer service, and interpersonal skills
- Ability to work under pressure, manage urgent issues, and prioritize effectively
- High level of professionalism, confidentiality, and attention to detail
- Arabic speaking
- 3 5 years experience
Full Job Posting
Job Description
- Wipro is a leading technology services and consulting company.
- The Desktop Support Engineer is responsible for delivering high quality, personalized technical support to users.
Key Responsibilities
- Provide dedicated, white glove IT support to users, including C level executives and senior leadership.
- Deliver on site, remote, and proactive support with minimal disruption to the executive’s schedule.
- Anticipate user needs and resolve issues before they impact business operations.
- Maintain strict confidentiality and handle sensitive information with discretion.
- Install, configure, and troubleshoot laptops, desktops, mobile devices, and peripherals.
- Perform OS upgrades, patching, and system optimization for peak performance.
- Manage device lifecycle activities including imaging, deployment, and replacement.
- Troubleshoot network connectivity issues (LAN/WAN/Wi Fi/VPN).
- Support secure remote access, authentication issues, and network performance concerns.
- Provide hands on support for collaboration tools such as Microsoft Teams, Zoom, Webex, and similar platforms.
- Set up and troubleshoot conference rooms, video conferencing systems, and executive meeting spaces.
- Support business applications, productivity tools, and enterprise software used by VVIP users.
Required Skills & Qualifications
- Proven experience in Desktop IT support.
- Strong knowledge of Windows and macOS, mobile OS (iOS/Android), and enterprise tools.
- Hands on experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN).
- Expertise in collaboration and AV technologies (Teams Rooms, Zoom Rooms, Poly, Cisco, Logitech, etc.).
- Solid understanding of enterprise applications, Microsoft 365, and productivity suites.
- Excellent communication, customer service, and interpersonal skills.
- Ability to work under pressure, manage urgent issues, and prioritize effectively.
- High level of professionalism, confidentiality, and attention to detail.
- Mandatory Skills: Desktop Support.
- Experience: 3 5 Years.
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