Desktop Engineer (m/f/d)
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Key skills for this role
About the Role
Halian is seeking a Desktop Engineer in Abu Dhabi to provide technical support, maintenance, and administration of the on-premises end-user computing environment. The role involves Level 1 and Level 2 support, hardware deployments, and collaboration with infrastructure teams.
Key Skills for This Role
Responsibilities
- Provide Level 1 and Level 2 support for desktop, laptop, printer, and peripheral related issues
- Install, configure, maintain, and troubleshoot Windows operating systems and enterprise applications
- Support on premises Active Directory, Group Policy, file shares, and end user access requests
- Manage hardware deployments, upgrades, device refreshes, and asset lifecycle activities
- Perform break fix support, root cause analysis, and issue resolution for endpoint devices
- Support office IT infrastructure, including meeting room technology, network connectivity, and workplace devices
- Maintain endpoint security standards, patching, antivirus, and compliance requirements
- Document incidents, service requests, and technical procedures within the ITSM platform
- Collaborate with infrastructure, network, and application support teams to resolve escalated issues
Requirements
- 3–5 years of desktop support or end user computing experience
- Strong hands on experience with Windows desktop operating systems and Microsoft Office applications
- Experience supporting on premises environments, including Active Directory, Group Policy, and enterprise device management
- Knowledge of hardware troubleshooting, imaging, software deployment, and endpoint security tools
- Experience with ITSM/ticketing tools and service management processes
- Strong troubleshooting, communication, and customer service skills
Full Job Posting
Desktop Engineer
- The Desktop Engineer is responsible for providing technical support, maintenance, and administration of the on premises end user computing environment.
- The role focuses on ensuring the reliability, performance, and security of desktop devices, operating systems, peripherals, and workplace technology while delivering excellent customer support to end users.
Key Responsibilities
- Provide Level 1 and Level 2 support for desktop, laptop, printer, and peripheral related issues.
- Install, configure, maintain, and troubleshoot Windows operating systems and enterprise applications.
- Support on premises Active Directory, Group Policy, file shares, and end user access requests.
- Manage hardware deployments, upgrades, device refreshes, and asset lifecycle activities.
- Perform break fix support, root cause analysis, and issue resolution for endpoint devices.
- Support office IT infrastructure, including meeting room technology, network connectivity, and workplace devices.
- Maintain endpoint security standards, patching, antivirus, and compliance requirements.
- Document incidents, service requests, and technical procedures within the ITSM platform.
- Collaborate with infrastructure, network, and application support teams to resolve escalated issues.
Requirements
- 3–5 years of desktop support or end user computing experience.
- Strong hands on experience with Windows desktop operating systems and Microsoft Office applications.
- Experience supporting on premises environments, including Active Directory, Group Policy, and enterprise device management.
- Knowledge of hardware troubleshooting, imaging, software deployment, and endpoint security tools.
- Experience with ITSM/ticketing tools and service management processes.
- Strong troubleshooting, communication, and customer service skills.
Preferred Certifications
- Microsoft Modern Desktop Administrator Associate
- CompTIA A+
- CompTIA Network+
- ITIL Foundation
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