Deskside Support - L1 ( Arabic Speaker)
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Key skills for this role
About the Role
DICETEK LLC is seeking a Level 1 Technical Support Specialist (Arabic speaker) for deskside and remote support in Abu Dhabi. The role involves laptop configuration, application support for Outlook and Teams, setting up meeting rooms, and supporting audio-visual devices.
Key Skills for This Role
Responsibilities
- Provide deskside and remote support for incidents and service requests
- Diagnose and resolve basic hardware, software, and operating system issues
- Log, track, and update tickets in ITSM tools with accurate details
- Ensure adherence to SLAs and resolution timelines
- Configure laptops and deliver them to users
- Provide post implementation support for applications such as Outlook and Teams
- Set up meeting rooms from scratch and support audio visual devices
Requirements
- 1 2 years of relevant experience
- Relevant certification
- Foundational knowledge of desktop/laptop troubleshooting
- Knowledge of Bloomberg application
- Experience with audio visual devices
- Arabic speaker
- Well mannered and well groomed
Full Job Posting
Job Overview
- We are seeking a Level 1 Technical Support Specialist to join our team, focusing on laptop configuration, delivery, and post implementation support for applications such as Outlook and Teams. This position will also involve setting up meeting rooms from scratch and providing support for audio visual
Experience & Skills
- 1 2 years of relevant experience
- Relevant certification
- Foundational knowledge of desktop/laptop troubleshooting
- Knowledge of Bloomberg application
- Experience with audio visual devices
Key Responsibilities
- Provide deskside and remote support for incidents and service requests
- Diagnose and resolve basic hardware, software, and operating system issues
- Log, track, and update tickets in ITSM tools with accurate details
- Ensure adherence to SLAs and resolution timelines
Qualifications
- Arabic speaker
- Well mannered and well groomed
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