Deskside Support - L1 ( Arabic Speaker)
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Key skills for this role
About the Role
Provide deskside and remote support, diagnose issues, log tickets, and ensure SLAs; requires Arabic speaker with relevant certification and troubleshooting knowledge.
Key Skills for This Role
Responsibilities
- Provide deskside and remote support for incidents and service requests
- Diagnose and resolve basic hardware, software, and operating system issues
- Log, track, and update tickets in ITSM tools with accurate details
- Ensure adherence to SLAs and resolution timelines
Requirements
- Arabic speaker
- Provide deskside and remote support for incidents and service requests
- Diagnose and resolve basic hardware, software, and operating system issues
- Log, track, and update tickets in ITSM tools
- Ensure adherence to SLAs and resolution timelines
Full Job Posting
Responsibilities
- Provide deskside and remote support for incidents and service requests
- Diagnose and resolve basic hardware, software, and operating system issues
- Log, track, and update tickets in ITSM tools with accurate details
- Ensure adherence to SLAs and resolution timelines
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