Deskside Support - L1 ( Arabic Speaker)
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Key skills for this role
About the Role
We are seeking a Level 1 Technical Support Specialist to provide deskside and remote support, configure laptops, and set up meeting rooms with audio-visual devices. The ideal candidate has 1-2 years of experience, foundational desktop/laptop troubleshooting skills, and fluency in Arabic.
Key Skills for This Role
Responsibilities
- Provide deskside and remote support for incidents and service requests
- Diagnose and resolve basic hardware, software, and operating system issues
- Log, track, and update tickets in ITSM tools with accurate details
- Ensure adherence to SLAs and resolution timelines
- Set up meeting rooms from scratch and provide support for audio visual devices
Requirements
- 1 2 years of relevant experience
- Relevant certification
- Foundational knowledge of desktop/laptop troubleshooting
- Knowledge of Bloomberg application
- Experience with audio visual devices
- Arabic speaker
Full Job Posting
Overview
- We are seeking a Level 1 Technical Support Specialist to join our team, focusing on laptop configuration, delivery, and post implementation support for applications such as Outlook and Teams. This position will also involve setting up meeting rooms from scratch and providing support for audio visual
Experience & Skills
- 1 2 years of relevant experience
- Relevant certification
- Foundational knowledge of desktop/laptop troubleshooting
- Knowledge of Bloomberg application
- Experience with audio visual devices
Key Responsibilities
- Provide deskside and remote support for incidents and service requests
- Diagnose and resolve basic hardware, software, and operating system issues
- Log, track, and update tickets in ITSM tools with accurate details
- Ensure adherence to SLAs and resolution timelines
Qualifications
- Arabic speaker
- Well mannered and well groomed
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