Deployment Architect

Drive the onboarding process for customers, working closely with the Account team to ensure alignment between technical execution and customer success objectives

Design and optimize deployment frameworks that can scale across different customer segments while accommodating enterprise-specific requirements

Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders

Create and maintain detailed technical documentation for deployments, including integration specifications, data models, and best practices

Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions

Partner with Product and Engineering to identify and resolve technical blockers that could impact customer success

Build relationships with technical stakeholders within customer organizations

Contribute to product development by providing feedback to our engineering team

Standardize and automate implementation processes to increase team efficiency and customer satisfaction

5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software

Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture

Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders

Experience creating and optimizing implementation processes that can scale across an organization

Excellence in technical project management with ability to manage multiple concurrent implementations

Strong presentation and facilitation skills with ability to command a room of technical and business audiences

Experience working with data warehouses, ETL processes, and marketing technology is a plus

Bachelor's degree (or equivalent experience)

The salary range for this position is $140,000-$180,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

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