Deployed Software Engineer

Deployed Software Engineers are customer-facing software engineers: shipping features, building new capabilities, and expanding our product surface area inside some of the world’s most complex enterprises. You’ll work directly with customers to turn messy, high-stakes workflows into reliable AI-driven systems – shipping production code that influences both revenue and product direction.

This is a founding role on a team we're building from scratch. We expect you to operate with autonomy, make sound judgment calls in ambiguous environments, and represent Serval with credibility at the most senior levels of an organization. If you're energized by building something that didn't exist before and having a direct line between your work and company growth, this is the role for you.

Architect and build production-grade systems for strategic pilots, turning complex requirements into scalable implementations that transition cleanly into core product

Design, implement, and maintain backend services, APIs, and integrations that extend Serval’s AI agent platform and are used across customers

Engineer secure, high-performance integrations with external systems, focusing on reliability, data modeling, observability, and long-term maintainability

Convert real-world customer edge cases into generalized, reusable product capabilities through thoughtful system design and code contributions

Own the technical lifecycle of key deployments, from initial architecture through scaling, performance optimization, and continuous improvement

2+ years of software engineering experience, ideally in a product-focused or customer-facing role

Strong coding and system design skills, with experience shipping production systems and building external integrations

Comfort operating in fast-moving environments with high ownership and limited structure

Ability to communicate clearly with both technical and business stakeholders

A track record of taking initiatives from ambiguous problem to shipped solution with measurable impact

Experience at an early-stage startup as a founding or early engineer

Background working with enterprise customers or supporting complex technical sales cycles

Familiarity with IT, security, service management, or workflow automation domains

Experience building or deploying AI/LLM-powered features or agent-based systems

Interest in founding or building a company in the future