Solutions Engineer - Mid-Market

A builder at heart, able to scope what matters, stand up a demo or proof-of-value yourself, and ship it.

Deeply technical and credible, the kind of person who earns the respect of CIOs, Heads of IT, and security leaders in the first meeting.

A trusted advisor by instinct, who listens for the real problem and proves value in the sales cycle rather than pitching features.

Living on the AI frontier, fluent in how agents and LLM-powered systems get deployed and governed inside the enterprise.

Comfortable in ambiguity, owning your work end-to-end, and moving without waiting to be told what to build next.

Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in.

Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.

Translate unique technical environments, requirements, and goals into a scoped set of value-based use cases and success criteria for pilot.

Be the credible voice on security and access, fluent in guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on.

Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account.

Build the foundational SA toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.

Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.

3-6+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.

A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.

Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck.

Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.

Excellent communication and storytelling, translating complex concepts for both engineers and executives.

A builder's instinct and high ownership, energized by being first and motivated to create the systems that scale a team.

Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.