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Key skills for this role
Provision and deliver servers to customers within the delivery timeframes agreed at the point of sale;
Execute the full provisioning workflow: hardware configuration and validation, firmware updates, RAID setup, OS installation (Linux and Windows Server), network configuration, and IPMI/BMC access setup;
Run pre-delivery checks and validation to ensure every server is handed off to the customer fully functional and to standard;
Coordinate with data center teams and remote hands for physical tasks such as racking, cabling, and component swaps;
Prioritize daily work according to agreed delivery windows and direction from the DIOPS Tech Lead.
Track the status and deadline of every order assigned to you and organize your work to meet each agreed delivery window;
Immediately flag to the DIOPS Regional Manager any order at risk of missing its delivery window (hardware shortages, failed components, tooling issues, or blocked dependencies) so action can be taken before the deadline slips;
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About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and e
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Escalate complex or non-standard technical issues to the Regional Manager rather than letting a delivery stall.
Follow the standardized delivery workflows, runbooks, and checklists defined for the team, ensuring consistency and quality across deliveries;
Suggest improvements to runbooks and workflows based on hands-on experience, contributing to shorter and more predictable delivery times;
Participate in retrospectives on delivery misses and delays, providing accurate first-hand information for root-cause analysis.
Keep delivery records accurate and up to date in real time: order status, timestamps, configurations delivered, and issues encountered;
Document non-standard steps, workarounds, and recurring issues so they can be incorporated into runbooks;
Maintain accurate asset and configuration information for every server delivered.
Advanced English communication skills;
Hands-on experience with server hardware and/or data center operations, such as:
Server hardware: assembly, diagnostics, component replacement
Data center basics: rack layouts, cabling, PDU, remote hands coordination
Linux system administration; familiarity with Windows Server environments
RAID technologies and storage fundamentals
IPMI/BMC out-of-band management
Basic networking knowledge: IP addressing, VLANs, connectivity troubleshooting;
Ability to work against deadlines and manage multiple orders in parallel with speed and accuracy;
Discipline in following documented processes and keeping records accurate;
Clear written communication for status updates, records, and escalations;
Experience in ISP, hosting, cloud infrastructure, or hyperscale data center environments;
Familiarity with provisioning/automation tooling (e.g., PXE boot, imaging systems) or DCIM platforms;
Basic scripting skills (Bash, Python) for automating repetitive tasks;
Relevant certifications (e.g., CompTIA Server+, Linux+, LPIC-1, CCNA);
Experience working with ticketing or order management systems in an operations environment.
Flexible working environment – a remote-first culture with coworking options available
Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program
Health and wellness support – through a wellness allowance and employee wellbeing initiatives
Comprehensive learning support – generous study and training allowance plus paid study leave
Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes
Motivated, inclusive team – work alongside industry experts and fresh talent
Recognition programs – celebrate achievements with our Legend and Kudos award
Publicly traded infrastructure platform providing businesses with on-demand compute, network, and storage services.
Visit company websiteJobs and hiring trendsFull-time
Mid
Hybrid
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