Delivery Manager
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About the Role
You run the engine room. When a client engagement is live, you are the person making sure the right things happen in the right order, at the right pace, with the right people. You are hands-on — you do not delegate all the doing, you do a lot of it yourself.
Key Skills for This Role
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Overview
You run the engine room.
When a client engagement is live, you are the person making sure the right things happen in the right order, at the right pace, with the right people.
You are hands-on — you do not delegate all the doing, you do a lot of it yourself.
You will manage multiple programmes simultaneously in an environment where priorities shift, clients evolve their needs, and the team is lean.
You stay calm, stay structured, and keep everyone else on track.
Key Responsibilities
- Own delivery execution across active client engagements — workplans, milestones, dependencies, actions, escalations
- Coordinate internal and external contributors: AI strategists, consultants, technical specialists, client teams
- Run client-facing governance: status meetings, progress reporting, decision tracking, risk management
- Drive adoption and follow-through — make sure what was agreed in a workshop actually lands in a workflow
- Proactively flag risks and blockers before they become problems
- Help build and improve the venture's delivery frameworks, templates, and programme standards
- Manage multiple parallel engagements without losing quality or pace on any of them
Qualifications & Experience
- 5–8 years in project or programme management, delivery leadership, or client service — preferably in consulting, digital, or transformation environments
- Proven ability to manage complex, cross-functional programmes with multiple senior stakeholders
- Hands-on delivery instinct — you do not just track; you unblock, you coordinate, you solve
- Strong communication: written updates, spoken escalations, and meeting facilitation all land clearly
- Experience with change management, adoption programmes, or transformation delivery is a strong plus
- PMP, PRINCE2, or equivalent is a plus. What we care about more: have you actually shipped hard things in messy environments?
About Serviceplan
Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe.
Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called “House of Communication”.
Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe.
Serviceplan’s vision is ÜberCreativity!
ÜberCreativity
is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay.
We are Independent, Integrated, Innovative and International.
We operate on the model of Building Best Brands.
www.serviceplan.ae
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