Delivery Coordinator
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Key skills for this role
About the Role
H. M. Al Rugaib & Sons Trading Co.
Key Skills for This Role
Responsibilities
- Coordinate daily delivery schedules and routes
- Monitor delivery progress and ensure on time completion of deliveries
- Communicate with customers regarding delivery appointments and updates
- Coordinate with warehouse, logistics, and delivery teams to ensure smooth operations
- Handle delivery related inquiries, complaints, and escalations professionally
- Track and report delivery performance and operational issues
- Maintain accurate delivery records and documentation
- Ensure compliance with company policies and operational procedures
- Assist in improving delivery processes and customer experience
Requirements
- Diploma or Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field
- Previous experience in delivery coordination, logistics, transportation, or customer service is preferred
- Good communication and organizational skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Proficiency in Microsoft Office applications
- Fluency in Arabic and basic English communication skills
Full Job Posting
Job Summary
- The Delivery Coordinator is responsible for coordinating and monitoring daily delivery operations to ensure timely and efficient delivery of orders.
- The role involves scheduling deliveries, communicating with customers and delivery teams, resolving delivery issues, and maintaining accurate records to ensure a high level of customer satisfaction.
Key Responsibilities
- Coordinate daily delivery schedules and routes.
- Monitor delivery progress and ensure on time completion of deliveries.
- Communicate with customers regarding delivery appointments and updates.
- Coordinate with warehouse, logistics, and delivery teams to ensure smooth operations.
- Handle delivery related inquiries, complaints, and escalations professionally.
- Track and report delivery performance and operational issues.
- Maintain accurate delivery records and documentation.
- Ensure compliance with company policies and operational procedures.
- Assist in improving delivery processes and customer experience.
Qualifications & Requirements
- Diploma or Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.
- Previous experience in delivery coordination, logistics, transportation, or customer service is preferred.
- Good communication and organizational skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office applications.
- Experience with ERP or delivery management systems is an advantage.
- Fluency in Arabic and basic English communication skills.
Key Competencies
- Planning and coordination.
- Problem solving skills.
- Customer service orientation.
- Attention to detail.
- Time management.
- Teamwork and collaboration.
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