Dedicated Well-Being Program Manager (On-site)

Develop targeted communication strategies to promote well-being programs that reflect the client's organizational culture and the diverse characteristics of its workforce.

Create clear, concise, visually engaging communications that are easy to understand and designed to capture employees' attention and generate interest in available well-being offerings.

Utilize multiple communication channels and delivery platforms to maximize reach and accessibility, including email, digital platforms, intranet, onsite communications, webinars, social channels, print materials, and other client-specific platforms.

Develop communication campaigns that encourage employees to take action, participate in programs, and make use of available resources.

Monitor communication effectiveness through engagement metrics, participation rates, and employee feedback, and adjust strategies as needed to improve reach and impact.

Strategic Partner & Vendor Management

Research and identify external partners, vendors, healthcare organizations, subject matter experts, and service providers that can support identified employee well-being needs.

Evaluate potential partners based on evidence base, quality, experience, accessibility, cost, scalability, and ability to meet client requirements.

Develop and maintain strategic relationships with well-being partners.

Monitor partner performance and program outcomes.

Measurement Program Evaluation

Develop short-term and long-term well-being goals and benchmarks.

Establish metrics for program participation, engagement, employee experience, behavior change, health outcomes, and organizational impact.

Analyze results and identify trends, opportunities, and areas requiring intervention.

Prepare regular reports and presentations translating data into clear insights and recommendations.

Use program results to continuously refine the well-being strategy and demonstrate program value.

Well-Being Strategy & Client Consultation

Serve as a strategic well-being advisor to the client.

Assess workforce well-being needs and translate population health data, employee feedback, and industry trends into actionable recommendations.

Develop an annual well-being roadmap aligned with the client's objectives and workforce priorities.

Consult with client leadership to establish well-being priorities, program goals, and investment strategies.

Present recommendations, insights, and outcomes to key stakeholders and leadership.

Ensure well-being initiatives are coordinated across the broader benefits, health, engagement, and employee experience strategy.

Internal Responsibilities

Attend required training and meetings.

Process program-related expenses and reimbursements in a timely manner.

Share best practices and collaborate with peers in matrixed environments.

Continuously expand knowledge of benefits, and Cigna products and tools.