successfactors
DC Lifecycle Manager
Airedale International Air Conditioning Limited
Leeds, GBR
Full-time
Senior · 10+ years experience
Hybrid
Discovered 2 weeks ago
ERPService Level Agreements (SLAs)planned preventative maintenance (PPM)profit and loss (P&L)BMSCRAH
Free
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ERPService Level Agreements (SLAs)planned preventative maintenance (PPM)
Key Skills for This Role
ERPService Level Agreements (SLAs)planned preventative maintenance (PPM)profit and loss (P&L)BMSCRAH
Full Job Posting
Position Description
We are seeking an experienced and commercially focused DC Lifecycle Manager to lead the operational delivery of revenues of the product life and activities across a diverse portfolio of customers and contracts for the DC vertical. The successful candidate will be responsible for ensuring exceptional delivery, driving operational excellence, managing large teams, maintaining regulatory compliance and supporting business growth objectives. This role is to expand the Lifecycle management vertical to match the overall EMEA revenues at 10%.
This is a strategic leadership position requiring extensive experience in service operations, maintenance management, customer relationship management, financial control and people leadership.
Key Responsibilities
- Operational Leadership
- Lead and develop the Service & Maintenance function for the DC market, ensuring safe efficient and customer-focused delivery across all contracts.
- Develop and implement service strategies to improve performance, customer satisfaction and profitability.
- Ensure planned preventative maintenance (PPM), reactive maintenance, emergency callouts, and remedial works are delivered in accordance with contractual obligations.
- Drive operational excellence through continuous improvement initiatives, process optimisation, and best practice implementation.
- Manage service performance against KPIs and SLAs.
- Work with the service partner network to deliver a high quality product
- Build and extended the service partner network across EMEA to meet expansion demands
- Hold QBR meetings with key clients to review Airedales performance
- Team Management
- Provide leadership to the team and partners.
- Develop workforce planning strategies to ensure adequate coverage and resource allocation.
- Foster a high-performance culture focused on accountability, safety, collaboration and customer service.
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