Data Platform Operations Manager
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Key skills for this role
Role Overview
Manage day-to-day operations and support for a data platform.
Coordinate operational support and service reliability activities across technical teams.
Key Skills for This Role
Full Job Posting
Role Overview
Manage day-to-day operations and support for a data platform.
Coordinate operational support and service reliability activities across technical teams.
Core Responsibilities
- Lead incident management from triage and escalation through resolution tracking and closure.
- Coordinate with cross-functional technical teams to resolve complex platform and distributed-system issues.
- Provide stakeholder updates, status reporting, and management communication.
- Support reporting on incidents, SLAs, risks, open issues, and service performance.
- Maintain and improve SOPs, runbooks, support documentation, and escalation processes.
- Contribute to continuous improvement of operational processes and service reliability.
- Maintain ownership and follow-through until issues are closed.
Required Experience and Skills
- 8–15 years of experience in operations, support, or similar roles.
- Strong experience in incident management, escalation handling, and stakeholder communication.
- Good understanding of ITSM or ITIL practices, SLA management, and root cause analysis.
- Excellent verbal and written communication skills.
- Ability to engage with technical and non-technical stakeholders.
- Structured, methodical, and ownership-driven approach to problem-solving.
About the Employer
Capgemini Invent is a business and technology transformation partner delivering strategy, design, engineering, cloud, data, and AI capabilities.
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