Data Entry Associate

Scope of Responsibilities: Works under direct supervision.

Follows standard procedures to accomplish assigned tasks.

May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering of medication orders.

• Responsible for accurate data entry of incoming prescriptions
• Responsible for accurate selecting billing and shipping methods for incoming patient orders
• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

• Must be available, and on-time for scheduled work shifts.
• Must be able to work nights and weekends as required.

• Minimum: High School Diploma or GED
• Preferred: Pharmacy technician or related certification

• Experience in a customer service related field