Data Center Server Hardware Support Technician

• Disassemble and recover parts from decommissioned systems.
• Follow documented decommissioning procedures.
• Update internal decommissioning reports and tracking tools.

• Assist with troubleshooting and repairs for storage hardware.
• Follow organizational firmware update policies and apply updates as directed.
• Monitor and respond to customer advisories.

• Maintain records of spare parts and system pools.
• Track deployed hardware and ensure accurate inventory documentation.

• Conduct routine inspections of active and future data center rooms.
• Identify and report hardware errors or issues during walkthroughs.

• Monitor critical systems for performance issues or failure alerts.
• Manage host configurations in monitoring platforms.
• Respond to alerts via email, pager duty, and other channels.

• Perform diagnostics and hardware repairs for local and remote systems.
• Coordinate repair activities with remote sites, vendors, and technicians.
• Escort on-site vendors and manage repair ticket workflows.
• Participate in planning sessions and incident resolution processes.
• Create, update, and close tickets for incidents and service requests.

• Associate degree in IT, Computer Science, or related technical field preferred.
• 2+ years of experience in data center or hardware support environments.

• Strong knowledge of server hardware, ILO/IDRAC, and firmware processes.
• Experience with imaging systems and working with Windows/Linux environments.
• Familiarity with asset tracking tools and monitoring platforms.

• CompTIA A+ or Server+ preferred.
• ITIL Foundation or similar process-related certification is a plus.

• Detail-oriented with strong troubleshooting and diagnostic skills.
• Reliable, self-motivated, and capable of working independently.
• Excellent communication and documentation abilities.

Corserva?

• Opportunity to work with cutting-edge IT solutions and services.
• Collaborative and supportive team environment focused on professional growth.
• Comprehensive benefits package, including health insurance, 401(k), and paid time off.
• Access to ongoing training and development resources.

This position requires working onsite at a secure client facility in Bristol, CT.

Work may include data center access and occasional lifting or movement of equipment.

Standard work hours are Monday through Friday, 8:30 a.m. to 5:30 p.m., with occasional after-hours support as needed.

Interested candidates are encouraged to submit their resumes and cover letters detailing their relevant experience and qualifications.

Corserva is an equal opportunity employer committed to diversity and inclusion in the workplace.

About the Company