Data Center Production Operations Engineer

Responsibilities

• Support platform health by successfully resolving and closing tickets, while addressing the overall issue (i.e. addressing root cause) including, but not limited to, remote troubleshooting and physical inspection of services in data halls
• Participate in deep dives and root cause analysis of highly technical issues within the data center, ranging from automated tooling to hardware failures and network issues
• Collaborate with cross-functional teams on projects and initiatives related to topics such as process, hardware and automation
• Point of contact for the introduction of new platforms and hardware to the site, in collaboration with partners and global resources, accelerating the time it takes to bring these products to sustained mass production
• Use tools and data analysis effectively to identify issues. Take actions to communicate with all stakeholders appropriately and manage or escalate as needed
• Identify corrective actions of hardware issues, work with internal teams and vendors; influence future design changes to ensure ease of serviceability
• Solve systemic hardware and/or software issues at scale using scripting, automation, and tooling to drive global resolution
• Continuously evaluate and identify areas for improvement in processes, tools, and systems to optimize efficiency and quality of repairs
• Use data analytics to drive maximum server up-time and utilization rates, understanding hardware failure rates and service level agreements
• Support and train team members to evaluate and identify better ways to resolve issues, and define updates to tools and processes
• Provide engineering support and be a go-to technical resource for the team, leadership, and cross-functional teams in operating and maintaining data center servers
• Maintain and update documentation i.e. procedures, runbooks and guides
• Build cross functional relationships and influence policies and procedures that improve global data center operations
• Participate in 24/7 on-call rotation
• Ability to travel up to 15% of the time