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Executive Support Engineer

Meta
Sydney, AUS
Full-time
Senior · 10+ years experience
Onsite
Discovered Today
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Responsibilities

  • Own all technology operations for Meta's most senior leadership end-to-end - in-office, travel, residential, events, and off-sites.
  • Serve as the primary technical escalation point and trusted advisor for executive leadership and their teams.
  • Lead complex infrastructure projects (e.g., site build-outs, network architecture, technology deployments) as PM Tech Lead across 10+ cross-functional teams.
  • Own and maintain legal hold technical compliance across all executive devices and systems in partnership with Legal.
  • Architect and operate custom technical solutions (e.g., email compliance systems, trusted sender infrastructure, retention crawlers) that meet zero-defect standards.
  • Coordinate with Product Engineering to enable executive product testing and feedback pipelines.
  • Deliver white-glove residential technology support (network, AV, devices, security) across multiple locations.
  • Lead executive travel technology - including high-security international deployments, advance logistics, and security briefings.
  • Design and execute event staffing models for executive off-sites, board meetings, and company moments.
  • Drive strategy and implementation of automation, AI-powered workflows, and tooling to scale executive support operations.
  • Build operational redundancy - document workflows, train secondary coverage, codify institutional knowledge.
  • Mentor and develop team members to expand team capability and enable parallel coverage.
  • Serve as EXE leadership redundancy (backup to Director) for operational continuity. Travel up to 25% to support leadership events, off-sites, and residences globally.
  • Participate in a global on-call rotation with flexibility for evenings and weekends.

Minimum Qualifications

  • Bachelor's Degree or equivalent of 10+ years of IT/enterprise engineering experience
  • 5+ years of direct experience supporting C-suite or equivalent executive population
  • Proven track record leading complex, multi-stakeholder technical programs with VP-level visibility and organizational impact
  • Demonstrated knowledge of enterprise IT architecture, network infrastructure, security principles, and cloud/SaaS environments
  • Experience owning technical compliance processes (e.g., legal holds, data retention, eDiscovery)
  • Demonstrated ability to serve as an integration point across 10+ cross-functional teams simultaneously
  • Program management expertise - ability to own timelines, vendor relationships, procurement, and multi-month delivery schedules
  • Experience with Google Workspace administration at an enterprise level (Gmail, Calendar, Drive, security controls)
  • Demonstrated interpersonal skills with proven ability to build trusted relationships with executive-level stakeholders
  • History of defining and executing multi-year technical roadmaps and strategies
  • Experience assessing and mitigating security threats in high-sensitivity environments
  • Track record of exercising judgment and discretion when handling confidential information
  • APAC knowledge and/or experience

Preferred Qualifications

  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Proficiency in Python, PowerShell, or Bash for automation and tooling
  • Experience building AI-powered workflows or agents using LLMs, APIs, or automation platforms
  • Experience with MDM platforms and zero-touch deployment at scale
  • Expertise in video conferencing technologies and AV systems for executive environments
  • Experience with residential/home technology infrastructure (networking, AV, smart systems)
  • Experience with VR/AR/MR hardware, preferably Meta's product suite
  • Experience supporting high-security travel (advance teams, restricted environments, threat assessment)
  • Vendor management experience - scoping, procurement, and delivery oversight
  • Track record of building operational documentation and runbooks that enable team-wide execution
  • Crisis management experience with cross-functional escalation coordination

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