Data Center Operations Technician, COL5 (2nd Shift: Wed-Sat 2:00pm - 12:00am)

About the Position

We are seeking a detail-oriented, execution-focused Data Center Operations Technician to support customer requests and day-to-day operational activity within a 24x7 colocation environment.

This role is the primary hands-on operational resource for remote hands services, structured cabling, interconnection support, physical-layer validation, alarm response, and operational monitoring within the data center.

This is a fast-moving, highly visible role that requires precision, professionalism, and strong judgment.

You will support customer and carrier environments through cross-connect installs, cable testing, equipment checks, server reboots, visual inspections, documentation updates, and operational response activities.

You will also monitor alarms, perform rounds and readings, help maintain clean and orderly technical spaces, and escalate issues appropriately while working within defined procedures and domain boundaries.

Be the hands-on operational resource that keeps customer activity and day-to-day data center work moving.

Shift: 2nd Shift: Wednesday - Saturday 2:00pm - 12:00am

We offer a competitive benefit package for full-time employees that includes:

Medical, dental, and vision insurance Company paid Life Insurance Voluntary supplemental life insurance Flexible spending account Health savings account Non-accrued PTO Short- and Long-Term Disability Company paid holidays 401k Retirement Plan with employer match Mental Wellness Benefits Tuition Reimbursement Paid Parental Leave Employee Discount Marketplace Employee Recognition Platform

Individual compensation will be commensurate with the candidate's experience.

This position will also be eligible for a shift differential.

• Execute remote hands services and customer support requests, including reboots, media swaps, visual inspections, cable tracing, and basic physical-layer tasks
• Install, test, label, and maintain structured copper and fiber cabling, patch panels, and cross-connect infrastructure in accordance with site standards
• Provision and troubleshoot customer and carrier interconnection services within defined physical-layer scope
• Monitor security, environmental, and equipment alarms, perform rounds and readings, validate field conditions, and escalate issues appropriately