Data Center Operations Technician, COL5

About the Position

We are seeking a detail-oriented, execution-focused Data Center Operations Technician to support customer requests and day-to-day operational activity within a 24x7 colocation environment.

This role is the primary hands-on operational resource for remote hands services, structured cabling, interconnection support, physical-layer validation, alarm response, and operational monitoring within the data center.

This is a fast-moving, highly visible role that requires precision, professionalism, and strong judgment.

You will support customer and carrier environments through cross-connect installs, cable testing, equipment checks, server reboots, visual inspections, documentation updates, and operational response activities.

You will also monitor alarms, perform rounds and readings, help maintain clean and orderly technical spaces, and escalate issues appropriately while working within defined procedures and domain boundaries.

Be the hands-on operational resource that keeps customer activity and day-to-day data center work moving.

Shifts: Hiring for 1st, 2nd, and 3rd shift

• Execute remote hands services and customer support requests, including reboots, media swaps, visual inspections, cable tracing, and basic physical-layer tasks
• Install, test, label, and maintain structured copper and fiber cabling, patch panels, and cross-connect infrastructure in accordance with site standards
• Provision and troubleshoot customer and carrier interconnection services within defined physical-layer scope
• Monitor security, environmental, and equipment alarms, perform rounds and readings, validate field conditions, and escalate issues appropriately
• Maintain accurate documentation for cross-connects, connectivity paths, capacity tracking, and operational activities
• Support physical network hardware readiness through rack-and-stack assistance, optic swaps, cable management, and visual checks
• Help maintain data center cleanliness, orderly pathways, and operational discipline in technical spaces
• Support controlled access and escort procedures within secure technical areas in accordance with site requirements
• Participate in rotating 24x7 on-call support and flexible scheduling as needed
• Hands-on experience in data center operations, structured cabling, telecom, IT infrastructure, or a similar technical environment
• Strong working knowledge of copper and fiber media, patching practices, cable testing, and physical-layer troubleshooting