Data Analytics Officer (UAE Nationals)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Etihad Airways seeks a Data Analytics Officer to serve as the data backbone for the Service Innovation portfolio in Abu Dhabi. The role combines data engineering, business intelligence, and applied AI to turn operational and guest data into actionable insights.
Key Skills for This Role
Responsibilities
- Build and maintain Power BI dashboards across the portfolio: NPS/OCR, catering performance, Skypad usage, F&B KPIs, IFE/connectivity, menu compliance and project performance
- Own data models, DAX measures, row level security, refresh schedules and report documentation
- Engineer and automate data pipelines from Panasonic, Skypad/Comply 365, OCR Power Apps, catering systems and NPS feeds
- Lead thematic analysis of NPS verbatims and OCR submissions; produce pillar level reports for the NPS Workgroup
- Use generative AI tooling to accelerate analysis: auto classify feedback, summarise datasets, draft narratives
- Partner with project leads to shape analytical workstreams and present findings to management
Requirements
- Bachelor's degree in Computer Science, Data Science, Statistics, Engineering or equivalent; Master's preferred
- 3 years in data analysis and/or data engineering, ideally in aviation, hospitality or guest experience driven industries
- Expert in Power BI (data modelling, DAX, Power Query, RLS); strong SQL and Python (pandas, ETL)
- Working knowledge of cloud data platforms (Azure Synapse / Fabric / Databricks)
- Demonstrated experience using AI/LLM tooling for data analysis
- Strong written and verbal communication skills
Full Job Posting
Synopsis
- The Service Innovation Data & Analytics Officer is the data backbone of the Service Innovation portfolio within Product & Hospitality.
- The role turns operational, guest and service data into trusted datasets, Power BI products and AI driven insights.
- Combines data engineering, business intelligence and applied AI with growing fluency in aviation taxonomies.
Accountabilities
- Build and maintain Power BI dashboards across the portfolio: NPS/OCR, catering performance, Skypad usage, F&B KPIs, IFE/connectivity, menu compliance and project performance.
- Own data models, DAX measures, row level security, refresh schedules and report documentation.
- Translate stakeholder questions into clear, decision grade visuals; iterate based on user feedback.
- Engineer and automate data pipelines from Panasonic, Skypad/Comply 365, OCR Power Apps, catering systems and NPS feeds.
- Apply Power Automate, Python and basic cloud tooling (Azure/Fabric) to clean, model and standardise inputs.
- Maintain a single source of truth for portfolio reporting — governed, documented, version controlled.
- Lead thematic analysis of NPS verbatims and OCR submissions; produce pillar level reports for the NPS Workgroup.
- Maintain and evolve the CX taxonomy in line with airline cabin product classifications and IATA NPS pillars.
- Surface anomalies, recovery trends and product issues with structured recommendations.
- Use generative AI tooling (Copilot, ChatGPT, Python LLM SDKs) to accelerate analysis.
- Build lightweight prompt based or agentic workflows where they create durable leverage; ensure human review.
- Stay current on AI tooling for analytics and propose practical applications.
Qualifications
- Bachelor's degree in computer science, Data Science, Statistics, Engineering or equivalent; Master's preferred.
- 3 years in data analysis and/or data engineering, ideally in aviation, hospitality or guest experience driven industries.
- Expert in Power BI (data modelling, DAX, Power Query, RLS); strong SQL and Python (pandas, ETL).
- Working knowledge of cloud data platforms (Azure Synapse/Fabric/Databricks).
- Demonstrated experience using AI/LLM tooling for data analysis — prompt engineering, RAG patterns, automation of reporting workflows.
- Familiarity with aviation taxonomies: IATA NPS pillars, cabin & product classifications, route/network structures, IATA SSR/SSIM codes, ATA chapters where relevant.
- Strong written and verbal communication; able to translate technical work for non technical leadership.
- Self starter with the discipline to scope and deliver semi autonomously.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Etihad
Conversional Service Manager
Abu Dhabi, UAE
Etihad Airways seeks a Conversational Service Manager to oversee the daily operational health and performance of conversational AI bots across chat, IVR, and social channels. The role involves analyzing passenger convers
Government Relations Administrator - UAE National Only
Abu Dhabi, UAE
Job Description This opportunity is exclusively for UAE Nationals who are ready to build their careers with the UAE's national airline. Join Etihad and play an important role behind the scenes, ensuring the smooth moveme
Premium Guest Recovery Supervisor
Abu Dhabi, UAE
Etihad Airways seeks a Premium Guest Recovery Supervisor to lead a team providing bespoke recovery solutions for premium guests. The role requires 5+ years in high-touch customer service and supervisory experience in avi
Command Center Administrator
Abu Dhabi, UAE
Etihad Airways seeks a Performance & Reporting Analyst to monitor, analyze, and report on outsourced contact center performance. The role provides actionable insights through data analysis, dashboard management, and repo
Service Recovery Supervisor
Abu Dhabi, UAE
Etihad Airways seeks a Service Recovery Supervisor to lead the 24/7 Service Recovery Desk, handling customer escalations and managing service recovery cases. Requires 5+ years in airline customer service and 2+ years sup
Certifying Aircraft Technician (IFE)
Abu Dhabi, UAE
Etihad Airways seeks a Certifying Aircraft Technician specializing in In-Flight Entertainment (IFE) to perform and certify aircraft maintenance tasks in Abu Dhabi. Requires a valid Aircraft Maintenance License and hands-
Guest Transport Planner
Abu Dhabi, UAE
Etihad Airways is looking for a Guest Transport Planner to plan, control, and optimize guest transportation operations in Abu Dhabi. The role involves demand forecasting, real-time operations control, vendor management,
Guest Service Delivery Officer
Abu Dhabi, UAE
Etihad Airways seeks a Guest Service Delivery Officer to support the Hospitality Excellence program, conduct audits, manage NPS data, and coordinate cross-functional working groups. The role requires a diploma, 3+ years
Conversional Service Manager
Abu Dhabi, UAE
Government Relations Administrator - UAE National Only
Abu Dhabi, UAE
Premium Guest Recovery Supervisor
Abu Dhabi, UAE
Command Center Administrator
Abu Dhabi, UAE
Service Recovery Supervisor
Abu Dhabi, UAE
Certifying Aircraft Technician (IFE)
Abu Dhabi, UAE
Guest Transport Planner
Abu Dhabi, UAE
Guest Service Delivery Officer
Abu Dhabi, UAE