Cybersecurity Delivery Coordinator

India - Pune, IN

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Cybersecurity D elivery Coordinator ​ (Cybersecurity& Identity and access management IAM)

The Cyber Delivery Coordinator is responsible for supporting the end-to-end delivery and operational governance of cybersecurity and IAM services provided by external vendors and internal teams. This role ensures service quality, contractual compliance, operational efficiency, and continuous improvement across Security and IAM services.

Key Responsibilities

Multi-vendor & Contract Management

Coordinate and align multiple external service providers involved in Security and IAM services.

Monitor vendor performance against contractual commitments, SLAs, and KPIs.

Identify service gaps, overlaps, risks, and dependencies across providers and drive corrective actions with the service owner and internal teams .

Support contract lifecycle activities, including contract preparation renewals, service transitions, and onboarding of new providers.

Service s Governance

Support the governance of cybersecurity services delivered by external providers (MSSP, IAM vendors, integrators).

Monitor daily vendor activities (monitoring, detection, incident response) to make sure they are in line with agreed SLAs, KPIs, and security requirements.

Coordinate service reviews, operational committees, and steering committees with vendors

Cybersecurity & IAM Oversight

Provide oversight of IAM services including Identity Governance, Access Management, PAM, MFA, and SSO.

Ensure IAM services are aligned with internal security policies, compliance requirements, and business needs.

Validate operational deliverables (SOP, ITSM workflows, and service catalog) from service providers.

Delivery, Risk and communication

Support planning and coordination of cyber initiatives impacting SOC and IAM services.

Participate in major incident management to ensure communication

Track risks, issues, and dependencies, and escalate when necessary.

Audit SPOC and actions follow-up

Stakeholder Management

Interface with internal stakeholders: CISO office, IT infrastructure operations, and business teams.

Provide clear reporting on service performance, risks, and improvement plans to senior management.

Act as a trusted operational partner for internal teams on cybersecurity service topics.

Continuous Improvement & Transformation

Contributes to the evolution of the SOC and IAM operating model.

Identify opportunities to optimize service and processes quality, efficiency, and cost.

Cybersecurity & Technical Skills

Strong understanding of SOC operations, incident management, and threat monitoring.

Solid expertise in IAM domains (IGA, PAM, Access Management, MFA, SSO).

Knowledge of hybrid and cloud security environments.

Familiarity with cybersecurity standards and regulatory frameworks (ISO 27001, NIST, GDPR).

Service & Vendor Management Skills

Proven experience in cybersecurity service delivery or service management on the client side.

Strong experience managing external service providers and MSSPs.

Good understanding of ITIL-based service governance, SLA/KPI management, and contract oversight.

Soft Skills

Strong communication and coordination skills.

Ability to challenge and steer vendors while representing the client’s interests.

Structured, analytical, and risk-driven mindset.

Ability to operate in complex, high-stakes environments.

Education & Experience

Master’s degree in Cybersecurity, Information Systems, or related field.

5 + years of experience in cybersecurity, SOC, or IAM roles, preferably within a large organization.

Experience working with or managing SOC and IAM service providers is highly valued.

Certifications are a plus: CISSP, CISM, ITIL, SOC or IAM-related certifications.

Languages

Fluent in English (written and spoken).

French is a plus

About us

Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.

At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.