Cyber Defence Incident Manager

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

At Vodafone Cyber Security, we help our customers to remain secure and resilient in a world of increasingly sophisticated cyber-attacks. We offer a unique combination of highly resilient networks, enterprise-class cloud platforms, advanced security systems and expert advice, helping limit the risks of a mobile workforce, such as commercial losses, regulatory breaches or threats to individuals, whilst enabling productivity and employee satisfaction. Joining us as an Associate Cyber Defence Incident Manager, you can be part of our empowering Cyber Security function.

The role of a Cyber Defence Incident manager is to provide efficient incident response and remediation to minimise the impact of cyber risks. The incident manager will oversee cyber incident coordination through an extended community of global security professionals. They will provide guidance and governance for incident response containment, eradication and remediation activities. The role requires a good understanding of cyber risk and the ability to make quick, effective decisions in fast paced and complex environments.

Coordinate and lead the response to cyber security incidents, including crisis level incidents.

Chair incident calls and brief colleagues during stand-up meetings

Produce meeting minutes and incident status reports

Track and progress incident actions

Continually update our digital incident management application

Engage with stakeholders to get to the root cause of incidents

Influence stakeholders to implement required security controls and improvements

Lead post incident reviews while highlighting lessons learned and improvements

Own incident management reporting including written reports and KPIs for incidents you are leading

Provide 24/7 on-call support on rotation

Passion and curiosity and are a self-starter

Excellent communication skills, both verbal and written

Attention to detail, strong analytical skills and efficient problem solving

Cultural sensitivity and social flexibility in a global corporate environment

Knowledge and experience in cyber security with a desire to learn more

Knowledge of security controls and incident response capabilities

An understanding and experience of implementing the SANS 6 Steps for incident management

Experience of working within a global and multi-cultural company

An ability to work under pressure in fast paced environments

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Yearly bonus: 10% Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year Charity days: 5 days/year Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%. Access to: private medical, private dental, free health assessments, share save scheme Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.