CX/UX Technical Performance Analyst
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Key skills for this role
About the Role
Dicetek LLC is seeking a CX/UX Technical Performance Analyst with 3+ years of experience in customer experience, UX, or digital analytics. The role involves user journey mapping, usability evaluation, and translating analytics into actionable recommendations to improve digital products.
Key Skills for This Role
Responsibilities
- Analyze user behavior and digital performance to identify improvement opportunities
- Conduct user journey mapping, information architecture, and interaction flow analysis
- Perform usability evaluations and UX research to inform product decisions
- Design and analyze A/B tests to optimize digital experiences
- Translate analytics findings into actionable recommendations for digital product improvement
- Report on KPIs and digital performance metrics
Requirements
- Bachelor's degree in Information Technology, user research and experience or a related field
- 3+ years of experience in Customer Experience (CX), User Experience (UX), or Digital Experience roles
- Hands on experience in UX research, usability evaluation, or digital service improvement
- Strong understanding of user experience principles, Human Centered Design, and User Centered Design methodologies
- Experience in user journey mapping, information architecture, and interaction flow analysis
- Knowledge of usability evaluation techniques and UX research methodologies
- Understanding of user behavior analysis, digital performance measurement, and KPI reporting
- Experience with A/B testing and experiment analysis
- Knowledge of accessibility standards (WCAG) and digital service guidelines
- Ability to translate analytics and findings into actionable recommendations
- Strong analytical, problem solving, communication, and presentation skills
Full Job Posting
Qualifications
- Bachelor's degree in Information Technology, user research and experience or a related field
- Experience in Customer Experience (CX), UX, Digital Analytics, or Digital Product Improvement
- Strong understanding of user experience principles, Human Centered Design, and User Centered Design methodologies
- Experience in user journey mapping, information architecture, and interaction flow analysis
- Knowledge of usability evaluation techniques and UX research methodologies
- Understanding of user behavior analysis, digital performance measurement, and KPI reporting
- Experience with A/B testing and experiment analysis
- Knowledge of accessibility standards (WCAG) and digital service guidelines
- Ability to translate analytics and findings into actionable recommendations
Minimum Experience
- 3+ years of experience in Customer Experience (CX), User Experience (UX), or Digital Experience roles
- Hands on experience in UX research, usability evaluation, or digital service improvement
- Strong analytical, problem solving, communication, and presentation skills
- Familiarity with AI powered tools for user journey analysis, reporting, and productivity
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